Frequently Asked Questions

About ship2user

What is ship2user?

ship2user is an e-commerce business solutions company — developer, owner, and operator of a growing portfolio of specialist online stores in complex, logistics-heavy verticals. We build, scale, and operate direct-to-market stores in partnership with leading manufacturers, serving customers across North America since 2004.

Where is ship2user based?

ship2user is headquartered in Ontario, Canada at 1525 Point O Woods Road, Mississauga, ON L5G 2X6. Our stores ship throughout Canada and the United States, with product typically shipping direct from each brand partner’s facility to the customer.

Who owns and operates ship2user?

ship2user is owned and operated by Dave Hammond, Founder & CEO. It is a family-run business founded in 2004.

How does ship2user work with manufacturers?

We build and operate specialist e-commerce stores as authorized direct distributors of specific brand partners. Each store focuses on a niche vertical where product complexity, logistics, and customer education create friction that traditional retail struggles with. We solve that friction as an operator, not a marketplace. See our Process section for how a partnership takes shape.

Which stores are in the ship2user portfolio?

Our current portfolio includes six live stores: High Velocity Outlets, Natural Brick & Stone Depot, Natural Stone Hardscaping, Patio Heat Direct, Air Curtains Direct, and WallSPC. Full details and links on our Stores section.

Does ship2user sell products directly on ship2user.com?

No. ship2user.com is the corporate home for our ecosystem. All product transactions occur on the individual member store sites, each of which has its own catalog, checkout, and support.

Working With Us

I’m a manufacturer — how do we explore a partnership?

Reach out via our Partner section or email dave@ship2user.com directly. We evaluate potential partnerships based on product-market fit, brand strength, logistics complexity, and vertical specialization.

Is ship2user hiring?

See our Careers section for current openings and how to apply.

Shopping on One of Our Stores

How do I get shipping information for a specific order?

Visit the Shipping page for the general framework and links to each store’s detailed shipping policy.

How do refunds and returns work?

Each store sets its own refund/return terms. See our Refunds & Returns page for the general framework and links to each store’s policy.

Do you ship to Canada?

Yes. All member stores ship throughout Canada and the United States. Canadian orders on US-origin shipments may be subject to brokerage and duty fees administered by the freight carrier — these are the responsibility of the recipient.

AI & Chat

Is the chat on ship2user.com human or AI?

The chat widget is AI-powered — built on OpenAI’s GPT-4o and Anthropic’s Claude. It represents the voice of Dave Hammond but responses are AI-generated. Our team monitors all chats. To speak with a human, just say so.

Are AI responses binding?

No. AI-generated statements are informational only. Any binding commitment requires written confirmation from a human ship2user representative. Details on our Disclaimer and Privacy Policy pages.

Contact

Still have questions? Contact us at dave@ship2user.com or +1 (289) 809-6762.