Privacy Policy

Summary of Key Points

What personal information do we process?

When you visit or use ship2user.com, we may process personal information depending on how you interact with us — for example, if you contact us, request information, or use our on-site AI chat assistant.

Do we process sensitive personal information?

No. We do not process sensitive personal information.

How do we process your information?

To provide, improve, and administer our services, communicate with you, ensure security, and comply with law. We process your information only when we have a valid legal reason to do so.

With whom do we share information?

We may share information with trusted service providers (hosting, analytics, AI providers), with our portfolio of member stores when you engage with one of them via ship2user.com, and where required by law. We do not sell your personal information.

What are your rights?

Depending on where you are located, you may have rights to access, correct, or delete your personal information. Contact dave@ship2user.com to exercise those rights.

1. What Information Do We Collect?

Information you provide to us

We collect information you voluntarily provide when you contact us, subscribe to updates, apply through our Careers section, submit a partnership inquiry via our Partner section, or interact with our on-site chat assistant. This may include your name, email, phone number, and the content of your message.

Information collected automatically

Some information is collected automatically when you visit ship2user.com — such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and information about how you use the site. This information is primarily used for security, operation, and analytics.

2. How Do We Process Your Information?

We process your information to respond to inquiries, provide and improve our services, communicate with you about ship2user and our portfolio of stores, and analyze site usage to improve the visitor experience.

3. Use of Artificial Intelligence (AI) Tools

We use AI-powered tools to assist with visitor communications. We are transparent about how these tools work.

Website Chat Assistant

ship2user.com includes an AI-powered chat assistant built using OpenAI’s GPT-4o and Anthropic’s Claude. When you use the chat widget, your messages are processed by these AI systems to generate responses. Conversations may be stored in our systems so our team can review and follow up. The assistant represents the voice of Dave Hammond, Founder & Owner/Operator of ship2user, but responses are AI-generated. To speak with a human, simply say so — our team monitors all chats.

Email Communications

Follow-up emails and some marketing emails may be drafted with AI assistance. All such emails originate from ship2user.

AI Service Providers

OpenAI (GPT-4o) and Anthropic (Claude) process conversation data under their respective privacy policies. Data shared with AI providers is used for service delivery only and is not sold.

For any matter that requires certainty, confirm with our human team at dave@ship2user.com or +1 (289) 809-6762.

4. When and With Whom Do We Share Information?

We may share your personal information with:

• Our member stores — if you use a store’s inquiry form via ship2user.com, we may forward your request to the relevant store operator.
• Service providers — hosting, analytics, and AI providers who assist us in operating the site.
• Legal authorities — where required by law or to protect our rights.

5. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze traffic. You can control cookies through your browser settings.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this notice, or as required by law.

7. Data Security

We take reasonable technical and organizational measures to protect your information, but no method of transmission over the internet is completely secure.

8. Your Privacy Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information. To exercise these rights, contact dave@ship2user.com.

9. Updates to This Notice

We may update this Privacy Policy from time to time. We’ll indicate the “Last updated” date at the top of this page.

10. Contact

ship2user, 1525 Point O Woods Road, Mississauga, ON L5G 2X6, Canada. Phone +1 (289) 809-6762 · Email dave@ship2user.com.